An interesting article in Nature last year, by scientist and journalist Anita Makri, described how science communicated in the popular media sometimes leaves the public confused, and that in the ‘post-truth’ world, scientists are increasingly being ignored. Makri criticised what’s known as the ‘deficit model’ of the public understanding of science concluding that it’s partly scientists’ fault that they are being ignored. The message is clear. Scientists need to be less technical and perhaps even a bit more humble when putting over their messages. Over the last year at the British Geological Survey (BGS), we’ve been putting this theory into practice communicating our major UK Geoenergy Observatories investment to the public.